Privacy Policy

Introduction

At Sobha Homes & Developers, we respect and protect the privacy of our clients, prospective clients, and other visitors to our website. This Privacy Policy explains how personal information belonging to our clients, prospective clients, website visitors, current, prospective, and past employees, contractors, and sub-contractors is collected and used.

This Privacy Policy applies to Sobha Homes & Developers' website, marketing activities, products, services, and existing client database. Clients, prospective clients, and other website visitors can update their personal information by visiting the personal preference pages on our website or affiliated partner websites

Information Ownership

Information collected on any Sobha Homes & Developers website, or through marketing activities, or from existing client, employee, contractor, and subcontractor databases, will belong to Sobha Homes & Developers and may be utilised for direct marketing activities by affiliated partners and marketing companies.

Information Collection & Usage

Sobha Homes & Developers gathers information about potential and existing clients through online platforms, in-person meetings, and phone enquiries. Sobha Homes & Developers holds exclusive ownership of this information and will utilise this data strictly in line with this Privacy Policy. We will not sell or lease information to any unaffiliated third parties.

Should an individual submit another person's personal information, it is imperative that the individual ensures the other person is informed about and consents to this Privacy Policy, agreeing to their personal information being handled by Sobha Homes & Developers in accordance with this Privacy Policy.

Remarketing

Sobha Homes & Developers collaborates with external vendors for online advertising and works with third-party partners to manage these ads on various platforms. These external vendors, including Google, display our advertisements on various websites by leveraging cookies to target ads based on an individual's previous visits to Sobha Homes & Developers websites. Additionally, our third-party partners may reach out to you via phone to discuss our products and services.

Sobha Homes & Developers employs the remarketing services of third-party vendors, including Google's 'Customer Match' and Facebook's 'Custom Audience', to display advertisements. If you have provided us with your contact information, we may upload it to these third-party vendors who conduct remarketing activities on our behalf.

Image Disclaimer

The images displayed on this website are for illustrative and reference purposes only and may not accurately represent actual services, staff, environments, or outcomes. Certain elements shown, including settings, props, equipment, and visual details, are styled to enhance presentation and may differ from real-life scenarios.

While every effort is made to ensure visual consistency with our services, variations may occur based on individual circumstances, care requirements, and service delivery settings. These images should not be relied upon as an exact representation of services provided.

For accurate information regarding our services, care approach, and inclusions, we recommend contacting our team directly.

Privacy & Data Collection Statement

Sobha Homes & Developers collects the personal information you provide to us in order to supply you with the requested products and services. If the necessary personal information is not provided, there is a possibility that we cannot deliver these products and services.

Occasionally, we may contact you via phone. By providing your personal information to Sobha Homes & Developers, you consent to receiving such phone calls in the future, unless you choose to opt out.

You have the right to access the personal information we hold about you. Sobha Homes & Developers may share your personal information with the following types of entities to assist in our business operations or where you have given your consent:

  •       Entities that offer finance, land, or other products to you, or to whom you have applied for those products.
  •       Financial consultants, accountants, builders, lawyers, and advisors.
  •       Any industry body, tribunal, court, or related entities in connection with any complaint about our services.
  •       Any entity where we are legally required to do so.
  •       Any of our affiliates, related entities, or contractors.

For more information on our privacy practices or to access your personal information, please contact us at info@sobhahomes.com.au.

Website

Sobha Homes & Developers collects information at various points on its website to better meet the needs of its visitors. The website offers multiple opportunities for visitors to sign up for promotional and informational mailings and for assistance in evaluating our products and services.

Data collection requires visitors to provide contact information (such as name, address, email address, home and mobile phone numbers, socio-economic/demographic information, personal preferences, and household information). Where available, we also gather acquisition data (such as site referrals, campaign tracking, and search data), behavioural data (such as pages visited, time spent on our website, and number of visits), and technical data (such as the browser and operating system used to access our website). This data is collected and linked with your personal information when registration or contact forms are filled out, or when you are logged into the website.

In-Person & Telephone Enquiries

Sobha Homes & Developers utilises information gathered in-person and via phone calls to communicate with potential and existing clients, providing them with information and promotional materials about Sobha Homes & Developers and its offerings. Individuals who choose not to sign up for marketing materials may still be approached by a consultant regarding their enquiries. Clients wishing to no longer be contacted may communicate this preference using the contact details at the end of this Privacy Policy.

Social Media

Sobha Homes & Developers may interact with customers or potential customers through social media platforms such as Facebook, YouTube, Instagram, and others, but we do not collect any personal information through these channels unless explicitly consented to by you.

Visitors to Sobha Homes & Developers' social media pages may share comments, reviews, or photos and pose questions or ideas. We welcome discussions, engagement, and constructive feedback, provided that contributions are relevant and respectful. Content shared on our social media channels must not be illegal, threatening, defamatory, or contain obscene language, racism, or content that violates the privacy of any staff members or clients. We reserve the right to delete posts that breach these guidelines.

We compile data and images that users have voluntarily uploaded to our website or publicly shared with hashtags specific to Sobha Homes & Developers on external social media channels. Occasionally, we may use this aggregated data and media for marketing materials and promotions, and whenever feasible, we will attempt to notify the content owner prior to its use.

Review Platforms

Sobha Homes & Developers may interact with customers via review platforms such as Product Review and Google Review, but we do not collect any personal information through these channels without your explicit consent. The handling of information from review platforms is subject to the respective platform's security and privacy policies. Periodically, we may utilise collected data and media for marketing materials and promotional activities, and whenever possible, we will inform the content owner prior to its use.

Existing Client Database

The contact details of clients who have built or purchased with Sobha Homes & Developers will be stored in our database. Upon the completion of a project, clients' details will remain in the database for future direct marketing activities. Clients who prefer to remove their details may opt out of receiving future direct marketing communications at any time (refer to the Opt-Out section below). Sobha Homes & Developers will ensure that existing client information is not made available to anyone other than the client who provided it, except as required by law.

Employees, Contractors & Sub-Contractors

Sobha Homes & Developers collects and retains information about its employees, contractors, and subcontractors for the purpose of conducting its business and delivering ongoing business services. Additionally, Sobha Homes & Developers may from time to time hold information provided by individuals and companies who seek employment or a contractor relationship with us.

Access, Correction & Removal of Personal Information

If Sobha Homes & Developers becomes aware that any information we hold is incorrect, we will make every effort to obtain the correct information by reaching out to the individual concerned. Individuals who wish to access and/or correct their personal information should do so by contacting Sobha Homes & Developers using the contact details provided at the end of this document. When personal information is no longer needed for any purpose for which it may be used or disclosed, it will be destroyed or permanently de-identified.

Opting Out of Marketing Promotions

If you no longer wish to receive telemarketing calls from Sobha Homes & Developers, you can opt out by requesting this during a telemarketing call or by emailing us at info@sobhahomes.com.au.

To unsubscribe from our newsletters and promotional communications, follow the unsubscribe instructions provided in each newsletter or communication. Alternatively, you may opt out by visiting the preferences section on the Sobha Homes & Developers website.

If your information is stored in multiple databases within Sobha Homes & Developers, please specify that you wish to opt out from all databases to ensure you do not receive communications from any part of the organisation. Upon making an opt-out request, your details will be marked with an unsubscribe flag in our database to prevent further direct marketing communications.

Please note that opt-out requests do not apply to non-marketing communications related to any contracts you may have with Sobha Homes & Developers, such as updates related to services or products you have engaged with.

Security & Privacy

Sobha Homes & Developers takes extensive precautions to ensure the confidentiality and security of personal information. We employ industry-standard security measures, such as firewalls and rigorously developed security protocols, aimed at safeguarding visitor and client information from loss, misuse, or unauthorised changes. Our employees are thoroughly trained and obliged to protect client and visitor information, and we limit access to personal information to only those employees who need it for legitimate business reasons.

Automatic Collection of Anonymous Data

Sobha Homes & Developers employs pixel tags and other techniques to collect information from emails sent to registered website visitors. Pixel tags are small graphic files embedded in HTML-encoded email messages that, when opened, allow us to gather data such as the recipient's email address, the date and time the email was viewed, and other relevant logging information. This data is used to enhance the delivery of future messages and to furnish information to registered users regarding the emails they dispatch through our system.

Sobha Homes & Developers also maintains log files that track IP addresses to observe trends, assist in diagnosing server issues, and monitor traffic. Additionally, we utilise cookies to tailor content to the interests of website visitors and to augment the convenience and efficiency of client experiences. Visitors have the option to decline cookies, but this may limit their ability to use certain features of our products and services.

Data Storage

Sobha Homes & Developers stores the information it collects in both Australian and overseas data centres, including private and public cloud infrastructures. We ensure that any overseas vendors involved in the collection and storage of private data adhere to the privacy standards outlined in this Privacy Policy, as well as compliance with the General Data Protection Regulation (GDPR).

Disclosures & Transfers

Sobha Homes & Developers does not share personal information with third parties unless:

(i)     We have obtained the individual's consent to do so;

(ii)    The information is disclosed for warranty purposes (sharing necessary details with manufacturers to ensure customers are covered by warranties for appliances installed in their homes);

(iii)  The disclosure is required by law or complies with mandatory professional standards;

(iv)  The disclosure is closely related to the sale or transfer of all or part of our business or assets;

(v)   The personal information to be shared is already publicly accessible;

(vi)  The entity receiving the information has a relationship with Sobha Homes & Developers, either controlling, being controlled by, or under common control with us;

(vii) The disclosure is essential for establishing or defending legal claims;

(viii)   The information is shared on a confidential basis with agents used in our regular business operations, such as for data processing, printing, or mailing services; or

(ix)  The disclosure is to individuals or entities for whom we are providing services, as long as it aligns with the original purpose for collecting the personal information.

Data Breach Notification

If a data breach is reported, Sobha Homes & Developers will undertake all reasonable measures to ensure an assessment is completed within 30 days. Should a data breach be confirmed, Sobha Homes & Developers will promptly issue a statement to all affected individuals detailing the nature of the breach and providing recommendations on actions they should take. Additionally, a copy of the statement will be submitted to the Office of the Australian Information Commissioner (OAIC).

Dispute Resolution

If you believe Sobha Homes & Developers is not adhering to this Privacy Policy, you should initially reach out to our Marketing Manager via email. Sobha Homes & Developers will address complaints in writing (via return email) within 30 days. The objective of the dispute resolution process, which may include conciliation, negotiation, or mediation, is to achieve a settlement that satisfactorily resolves the complaint.

Possible remedies for privacy-related grievances may comprise one or more of the following:

  •       An apology to the individual.
  •       Granting access to information.
  •       Correction or updating of records.
  •       Enhancements to Sobha Homes & Developers' systems or procedures, including improvements to security arrangements for personal information.
  •       Updates or modifications to privacy notices.
  •       Staff training within Sobha Homes & Developers.

Should you remain dissatisfied with the resolution, you may lodge a complaint with the appropriate authority.

Links to Other Websites

The Sobha Homes & Developers website may feature links to external websites. Sobha Homes & Developers is not accountable for the privacy practices or the content of these external sites. Third parties might independently gather information about visitors when they view advertisements or other communications through our products or services. If you prefer that these companies do not collect information about you, please reach out to them directly.

Changes to This Policy

Any new or revised policy will be posted on our website at least fourteen (14) days prior to it taking effect.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact Sobha Homes & Developers using the information below:

Sobha Homes & Developers

Melton, VIC 3337

Email: info@sobhahomes.com.au

Phone: 0412 913 757

This Privacy Policy is effective as of 03 April 2026. All drawings, designs, and content displayed on this website and in all other formats, including brochures, remain the exclusive property of Sobha Homes & Developers and may not be copied in any form without explicit written consent.